Southern Consortium Call Center

How to Apply for Benefits

You may apply for benefits by phone with the Southern Consortium, by mailing an application to the CDPU, online at www.access.wisconsin.gov, or in person at your local office. (List of Local Offices)

Changes Affecting Benefits

Changes affecting benefits that you receive through Economic Support should be reported to the Southern Consortium Call Center. By calling to report your change, your case can be handled by the next available representative and you will get an updated status of your benefits.

Some changes that should be reported to the Southern Consortium are:

• Birth of a child
• Address changes
• Changes in income or assets
• People moving in or out of the household
• Changes in expenses

Do you have a change to report for your Food Share, Healthcare or other programs of assistance?

Representatives are ready to take your call.

Serving Crawford Grant, Green, Iowa,
Jefferson, Lafayette & Rock Counties

(Toll-Free) 1-888-794-5780
Fax: 1-855-293-1822

Hours (Excluding Holidays) 
Monday - Wednesday, Friday
 8:30 AM – 4:00 PM
Thursday 11 am – 4 pm

Applications, changes, or renewals may also be reported online at access.wi.gov.  

Using the Southern Consortium
Call Center

•  Please listen to all options carefully before making a selection.
•  For questions on how to send in verification for your case, your Forward Health or Quest Cards, how to apply online, or how to apply for W-2, please press 1
• If you are calling regarding Long Term Care, Nursing Home, or Family Care programs, press 2.
• If you or any person you are calling about is elderly, blind, or disabled, press 3.
• If you are calling for your Wisconsin Shares Child Care authorization or eligibility, press 4.
• If you are calling to apply for any program of assistance, including childcare, to process a renewal, report a change, or any other reason, press 5.
• To Repeat this menu, Press 9

Sending in Documentation

All documents should be submitted through the Central Document Processing Unit (CDPU) at:

CDPU
PO BOX 5234
Janesville, WI 53547-5234
OR
Fax to 1-855-293-1822

To find out more information about our Consortium Partners, please click the link below:

• Crawford - https://www.crawfordcountywi.org/
• Grant - Department of Social Services: Grant County, Wisconsin
• Green - Economic Support (ES) | Green County, WI (civicplus.com)
• Iowa - Welcome to the Official Website of Iowa County, WI - Economic Support
• Jefferson - Welcome to Jefferson County (jeffersoncountywi.gov)
• Lafayette - Economic Support Services | Lafayette County Wisconsin